policies

Refund

All orders are final.

Mystic lane does not accept exchanges for change of mind.

In the event of your order arriving damaged, please send us a photo to mystic.lane@outlook.com and we will arrange replacement or store credit.

Privacy policy

During your order process, we gather information. This information includes, but is not limited to, your full name, postal address and email address.

Any information collected is only used for the purpose of processing your order and will be kept confidential.

Should you have shared a photo of your product on social media and tagged us, we will request permission to share on out platforms. No image will be taken without permission.

Shipping

All orders are sent from Launceston, Tasmania through Australia post, using their regular mail. All our products are protected in a plastic sleeve and packed with love and care.

Once your order has been shipped, mystic lane can accept no responsibility for loss or damage to your package.

Delivery times generally take 3-7 days.